BLUE FEATHER PRODUCTIONS, LLC - 7-DAY FLEXIBLE RETURN POLICY
“I always strive to make sure my customers are happy and taken care of should there be any issues with any purchase.” Douglas Blue Feather
Can I return a CD (U.S.A. ORDERS ONLY)?
Douglas Blue Feather’s CDs are massed produced by Disc Makers, a professional duplication company. Even though it is vary rare and we’ve never had it happen, if you receive a CD that has a defective track, contact us within 7 days of receiving your CD and we will offer you the choice of replacing the CD or sending digital downloads of the album.
If you receive a CD that has been damaged in shipping (the CD, not the case) contact us immediately at
If there are no defects or damage, CDs are none returnable or refundable once they have been opened. This applies to Song Books as well.
Digital downloads are non-refundable
Can I return a CD (INTERNATIONAL ORDERS ONLY)?
Due to the high cost of shipping, if you receive a defective or damaged CD (the CD, not the case) we will replace it by sending you digital files only. We may ask for pictures of the damage.
If there are no defects or damage, CDs are none returnable or refundable once they have been opened. This applies to Song Books as well.
Can I return a flute (U.S.A. ORDERS ONLY) ?
If you are not happy with your flute, we accept returns up to 7-days after the verified date of delivery. Please contact us immediately at
As long as the box is not damaged, use the same box it came in and use the same protective packaging to protect the flute. Returned flutes that are received damaged may be charged up to a 35% restocking fee, based on the amount of damage and calculated on the item's full price.
Returned flutes must be received within 14-business days after return authorization is provided
Can I return a flute (INTERNATIONAL ORDERS ONLY)?
Due to shipping limitations, we are unable able to provide prepaid return shipping labels for orders outside the USA. Our 7-day return policy is applicable to all international orders but the cost of return shipping and shipping insurance must be paid directly by the customer. Returned flutes that are received damaged will be charged up to a 35% restocking fee, based on the amount of damage and calculated on the item's full price.
REFUSED INTERNATIONAL ORDERS
Shipped orders that are refused and automatically returned to us by the shipping service will be charged a 50% restocking fee, which will be deducted from any refund, along with the cost of shipping being forfeited. This applies to any international order returned to us because duties, fees, or import taxes, were not paid by the customer at time of delivery.
ALL SALES FINAL ITEMS
Our 7-Day Return Policy' does not apply to any 'All Sales Are Final' item. 'All Sales Are Final' items are not eligible for return or exchange.
SUPPORT
THINGS TO CONSIDER WHEN BUYING A FLUTE:
What key or pitch are you drawn to? The smaller the flute, the higher the pitch. The bigger the flute, the lower the pitch.
For females, make sure the flute is comfortable for your arm length and hand size. Make sure you can cover all the holes with your fingers. Men can usually play any size flute.
The key of A is a good choice as a first time flute for most females. Females with longer arms might enjoy a lower pitched flute. Men usually like a G or F# flute. After your first flute, experiment with other keys to see what works for you.
Remember that the Native American flute is easy to learn, fun to play, and does not require any musical background or training. Each flute comes with a detailed instructional booklet and DVD.
Question: My flute looks a little different than the one in the pictured on your website. Why is that?
Answer: High Spirits flutes are handcrafted out of aromatic cedar, Spanish cedar, and walnut. Each type of wood can create minor appearances in wood grain, color, texture, and design details.
Question: Why does my flute have pieces of turquoise in it?
Answer: Other than flutes that have specific turquoise inlay, small pieces of turquoise may be used to fill in knotty areas in aromatic cedar flutes. We actually think this gives the flute a unique and one of a kind appearance.
FLUTE TROUBLESHOOTING
First make sure the fetish (bird carving) is centered on the rectangular hole in front of it. The hole should not be covered by any part of the bird. The bird should be just at the edge of the hole or back a bit (1/32"). Be certain that the bird is tied down snugly.
Longer bore flutes, especially bass flutes, can be more challenging to play. The reason is that the air has to travel farther and it starts to diminish its power. So the natural reaction is to blow harder which in turn creates an over blow on the sound hole. In fact, the longer bore flutes do need to be played more subtly.
High Spirits flutes are made a little bit differently from other flute makers allowing more air to be blown into the instrument without the bottom note breaking to the high octave. The down side of that is that it can sound breathy when blown too hard. This is typically resolved through experimentation, by varying the breath and backing off a bit.
Breathing too hard into any flute will overflow and destroy the notes. Not giving enough breath will produce weak sounding notes. On any flute, I find that the right amount of breath would be just enough to make the flame of a candle flicker, but not blow it out.
HOW TO REDUCE MOISTURE BUILDUP
Moisture buildup in your flute occurs when your breath condenses inside the flute and clogs the air passage. This happens especially if the ambient air temperature is cool or cold, or if you are out of practice. After playing a while the muscles in your mouth adapt, and the amount of moisture going into the flute decreases.
When the flute starts to sound "off," place a finger part way over the sound hole (the rectangular hole in front of the fetish) and blow hard into the mouth piece. Then hold the flute by the bottom end (opposite of the mouthpiece) and shake out any moisture that may have collected inside. This clears out the moisture and you will be able to play for awhile longer.
Mouth and lip position also helps in reducing moisture buildup when playing the flute. This is described in the instruction booklet on page 7 under "Techniques." It is important to close the lips, then place the flute against them, put the flute up to your lips, and squeeze you breath though your lips. This will help reduce the amount of moisture you blow into the flute and you will also be able to play longer notes. DO NOT place the flute inside your mouth and play. This will result in blowing more moisture into the flute and you will run out of breath quicker. Even with better mouth and breath control, moisture is an ongoing challenge with any wind instrument.
WHAT ARE "CHECK LINES"?
What looks like a check line may actually be a natural grain line in the wood, particularly in the soft wood of the Spanish Cedar. Spanish Cedar has naturally occurring, dark lines in the grain which are often mistaken for cracks.
For more questions & answers information, visit highspirits.com
